Defective merchandise may be returned for a full refund or exchanged for an item of equal value. We will accept returns of coffee if we have made a mistake in the order and offer a refund or exchange. We do not offer refunds on ground coffee or coffee that, gross defects aside (i.e. the bag is torn) are just not to one's taste. To discuss a possible return or exchange please e-mail us at: firstname.lastname@example.org or telephone at 978-910-0489
At checkout you will be given a few options for checkout between U.S.P.S. priority mail (regular and flat rate boxes when applicapable) UPS and, for those within close proximity to our roasterie or cafes, the option of free pickup.
Presently, we only ship within the 50 United States. Our webstore is not configured to ship overseas or to the other Americas (Mexico, Canda etc.). We will gladly discuss different shipping options on an individual basis if you want to get our coffee outside the U.S.
Privacy and Security Policy
We respect and are committed to protecting your privacy. While we collect some minimal amounts of personally identifiable information in the form of browser cookies, e-mail and shipping address we will never sell or pass on any such information to anyone. Your name and address are always transmitted to our payment clearance partners by way a secure HTTPS protocol. Your credit card information will only be registered with our payment clearance partners (i.e., Paypal).
By and large we roast and ship Monday through Thursday. Webstore orders need to be placed by midnight of Wednesday to ensure we can have that order fulfilled in the same week. Orders placed after midnight of Wednesday may have to wait until the following Monday before it can be fulfilled. This schedule is subject to interruption by holidays and other exigencies. We ship by USPS and UPS (the customer is given the choice at checkout) and we make no guarantee about our carriers' advertised shipping speed.